Why People Don’t Hire A Lawyer

When-Do-You-Need-A-LawyerIt’s 2016 and we have the world at our fingertips.  According to comScore, an estimated 187 million Americans now own a smart phone, which represents approximately 77% of the population.  Wi-fi is readily available at seemingly every turn and you can use Google to find information on virtually any topic.

When someone has been injured in a car accident, they often look to the internet for answers.  Many people wonder what their next step should be or how to pick up the pieces after an injury.  There are even a fair number of websites and ebooks that offer information on handling your own personal injury case, all without consulting an attorney.

While taking a “DIY” approach to your next home improvement project may be a good idea, attempting to coordinate the details of your car accident can not only be challenging, it can be costly.  Personal injury cases are often complex and individuals quickly discover that dealing with insurance companies can be exhausting and unpleasant.

Data from the National Highway Traffic Safety Administration reveals that 2.3 million car accidents resulting in injuries occur every year.  Since accidents rarely affect just one person, it’s important to consider everyone who is impacted by your accident: you, your family and your employer, for instance.  The simple fact is that every injury case is unique and most require the advice of a competent, responsive attorney, so that life can return to normal as quickly as possible.

Despite this, there are a significant number of individuals who don’t seek the advice of an attorney after an accident.  Why is this?  It all comes down to three main concerns, which we call “The 3 C’s.”

The 3 C’s:

1. Cost

Concern: “I don’t have the money to hire an attorney.”

Reality: We don’t get paid unless you do.  Fees for car accident cases are contingency based. That means you do not need any money up front for The Lawyers of Brown & Roberto to start working for you. We understand that dealing with the aftermath of an accident can be very difficult.  When you’ve been out of work and hospital bills are piling up, the thought of another expense is overwhelming.  But if you’ve been injured, you need the guidance of a knowledgeable attorney who will fight for you.  With more than 40 years of experience and over $45 million recovered for our clients, we are happy to discuss your case and answer any questions you have.  You can even try us risk free for 30 days when you take advantage of our Serious Lawyer Guarantee.

2. Communication

Concern: “Will I be able to reach my attorney when I have a question?”

Reality:  We are here for you.  The physical and emotional toll of a serious accident can be significant.  We understand what you are going through, and we strive to provide responsive and attentive service to all of our clients.  When you hire us, we get to work immediately by assigning a Client Relationship Specialist to your case.  Your CRS will provide regular updates and answer any questions you have along the way.


3. Customer Service
Concern
: “I’ve already been through a lot with my accident, will I have a good experience with my attorney?”

Reality: We all want to be treated well and we expect a lot from those we trust to provide services for us. At The Lawyers of Brown and Roberto, we believe that should be true for your lawyer as well. To help guide our efforts on behalf of our clients, we have created our Serious Lawyer Bill of Rights for our clients.

As our client:
You have the right to get the most money for your case as quickly as possible.
You have the right to only pay us when we get money for you.
You have the right to competent aggressive representation aimed at achieving your goals for your case.
You have the right to have your questions answered promptly and to have regular updates on our progress with your case.
You have the right to exceptional service and for our service to exceed your expectations.

We are committed to providing you with the best possible experience and the fastest recoveries available under Tennessee law.

What Our Clients Are Saying:
Jeff and Charlotte put us to work for them, here’s what they have to say:

We never charge a fee for your initial consultation about your injury. We are happy to discuss your case with you, to answer your questions and advise you on your best course of action. Contact us today to schedule your free consultation. Call (865) 691-2777 or use our convenient ONLINE FORM.

Our Focus On Responsive Service

In order to deliver the responsive service and the results that clients expect, lawyers and their staff have to work hard and stay focused.PhonePic

Being responsive to our client’s is so important to us, that we have a Client Bill of Rights to keep our lawyers and staff focused on our goal to provide exceptional service for our clients.  We thought about what we’d expect from our lawyer, and from that list created our Client Bill of Rights.

  1. We believe that you have the right to get the most money for your case as quickly as possible. We don’t clown around: we get to work fast to get you the maximum recovery you are entitled to under the law.
  2. We believe that you’ve been through enough following a car accident and not having money for a lawyer shouldn’t keep you from getting all you are entitled to under the law. That’s why we believe you have the right to pay us only when we get money for you.
  3. We believe that our focus should be on achieving your goals for your case, not the other way around. Our lawyers provide competent aggressive representation and we work hard to give our clients regular updates on our progress.
  4. We believe you have the right to an attorney that delivers responsive service and addresses your questions and concerns in a timely manner. That’s why we assign one of our relationship specialists to your case from the moment you become our client.
  5. We believe that lawyers should provide the same exceptional service that we all have come to expect from other businesses. The Lawyers of Brown and Roberto work hard every day to exceed our client’s expectations with the responsive and competent service we provide.

Call us today for our Serious Lawyer Guarantee and see what Serious Lawyers can do for you!