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Our Commitment to Customer Service

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car wreck lawyerFor more than 30 years, The Lawyers of Brown & Roberto have been fighting for those who have been injured in car accidents or on the job, or who have been denied the benefits that they deserve. During that time, a client-centered approach to the practice of law and exemplary customer service has become our hallmark. Let’s face it, no business would last that long without making customer service a top priority.

 What’s so special about our service?

Individual attention.  When you entrust your case to The Lawyers of Brown & Roberto, you won’t be just another file number. You will have the opportunity to meet with your attorney to discuss your case, as well as with a case manager, who will assist in the day to day management of your case. Our case managers are experienced paralegals who are trained to monitor your case progress, answer any questions that you have, and facilitate communication between you and your lawyer. Between your lawyer and your case manager, you have two experienced professionals on your side, fighting to get everything that you deserve.

Practical assistance. The Lawyers of Brown & Roberto work hard to make your recovery from a car accident as painless as possible.  When you’ve been injured, out of work, and away from family, we’ll take care of the details for you. Our team is equipped to handle all aspects of your case so that you can focus on getting better.  We provide practical assistance with things like collecting your medical records, or filing your property damage claim so that you can get your vehicle repaired or replaced.

Friendly service. We know how traumatic an accident or injury can be. It may be the first time for you, but we’ve been through it before.  From our receptionists and case managers to our attorneys, each member of our team is here to help you through this difficult time with friendly, compassionate service.

Don’t just take our word for it. Listen to what some of our clients are saying about us.

All the people that I dealt with at The Lawyers of Brown & Roberto were very determined to make this the best experience for me. Although it was difficult, they made it a smooth, comfortable situation. When I called, they would tell me what I needed to know, exactly what was going to happen all the way through it. Everything was the truth. Each person treated me as if I was their only client and they did a fantastic job.  – R. Ross

 Call today for your free consultation.

With more than 75 years of combined experience and more than $45 million recovered for our clients, The Lawyers of Brown & Roberto are serious lawyers who know how to win.  Our office is conveniently located in West Knoxville, with plenty of free parking. We’re happy to meet with you free of charge to discuss your case and answer any questions that you may have. Call (865) 691-2777 or use the convenient response form below. Put our team to work for you and experience a truly client-centered approach to the practice of law.

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